ADM-261 RELIABLE TEST BOOK, NEW ADM-261 EXAM TOPICS

ADM-261 Reliable Test Book, New ADM-261 Exam Topics

ADM-261 Reliable Test Book, New ADM-261 Exam Topics

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Tags: ADM-261 Reliable Test Book, New ADM-261 Exam Topics, Reliable ADM-261 Practice Questions, ADM-261 Reliable Exam Topics, New ADM-261 Exam Vce

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The Salesforce ADM-261 certification provides is beneficial to accelerate your career in the tech sector. Today, the Salesforce certification is a fantastic choice to get high-paying jobs and promotions, and to achieve it, you must crack the challenging ADM-261 Exam. It is critical to prepare with actual Service Cloud Administration (ADM-261) exam questions if you have less time and want to clear the test in a short time.

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Salesforce Service Cloud Administration Sample Questions (Q133-Q138):

NEW QUESTION # 133
Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Which Salesforce feature would be used to meet this requirement?

  • A. Auto-response rules
  • B. Workflow rules
  • C. Validation rules
  • D. Assignment rules

Answer: B


NEW QUESTION # 134
Universal Containers analyzes key performance indicators (KPIs) and discovers that customer satisfaction is decreasing. The company attributes the decrease in customer satisfaction to a low first-call resolution rate.
What can be done to improve the first call resolution rate? Choose 2 answers.

  • A. Reduce the cost per call
  • B. Align agent performance goals with KPIs
  • C. Hireadditional support agents
  • D. Train support agents

Answer: B,D


NEW QUESTION # 135
Universal Containers wants toimplement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCS adoption? Choose 2 answers

  • A. A knowledge article life cycle that evolves based on usage and demand
  • B. Reduced first contact resolution
  • C. A knowledge article life cycle that is implementedcorrectly the first time and does not need to change
  • D. Reduced issue resolution time

Answer: B,D


NEW QUESTION # 136
Universal Containers wants to implement Omni Channel within Service Cloud for itsrepresentatives. What is the first step required to configure Omni Channel?

  • A. Enable Omni Channel in Setup.
  • B. Assign Users to Omni Channel permissions.
  • C. Contact Salesforce to have Omni Channelenabled.
  • D. Assign Users to the Omni Channel Feature License.

Answer: A


NEW QUESTION # 137
Universal Containers 'IT policy prevents third-party software from being installed on employee computers.
However, the VP of Service has asked that cases be automatically created from customer emails.
What solution should a consultant recommend?

  • A. An AppExchange package
  • B. web-to-Case
  • C. Email-to-Case
  • D. On-Demand Email-to-Case

Answer: D


NEW QUESTION # 138
......

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